Shipping & Delivery Policy

Last Updated: October 10, 2026

At MouldingLot, we are committed to providing reliable shipping and delivery services for our moulding and trim products. Shipping methods, availability, and delivery times vary depending on product dimensions, order size, and destination.

1. Order Processing

Orders are processed during regular business days, Monday through Friday, excluding holidays.

Processing times may vary depending on product availability, order quantity, and shipping requirements.

Orders requiring special handling, freight transportation, or custom preparation may require additional processing time.

Customers will receive an order confirmation after successfully placing an order.

2. Nationwide Shipping — 8-Foot Mouldings

Eligible 8-foot mouldings, trim products, and accessories are available for shipping throughout the contiguous United States.

Depending on shipment size and weight, orders may ship using:

• UPS or other parcel carriers

• Less-than-truckload (LTL) freight carriers

• Other approved transportation providers

Shipping rates are calculated based on product dimensions, weight, quantity, and delivery destination.

Estimated delivery times will be provided when available. All delivery dates are estimates unless expressly guaranteed in writing.

3. Local Delivery — 16-Foot Mouldings

Due to their oversized dimensions, 16-foot mouldings are generally available for local delivery only within designated Southern California service areas.

Delivery availability depends on the customer's address, product availability, and delivery schedule.

Delivery fees are calculated based on distance, order size, and any special transportation requirements.

Customers may contact MouldingLot before placing an order to confirm delivery availability.

16-foot mouldings are not eligible for standard nationwide parcel shipping.

4. Freight Shipping

Large orders may require LTL freight transportation.

Freight deliveries are generally made to the carrier's designated delivery point and may not include inside delivery, unloading assistance, or installation.

Customers are responsible for ensuring that the delivery location can accommodate the shipment and that suitable unloading arrangements are available when required.

Additional services, including liftgate delivery or special handling, may be available for an additional charge when arranged in advance.

5. Local Warehouse Pickup

Local pickup may be available by appointment at our designated warehouse location.

Customers must wait until their order has been confirmed as ready for pickup before arriving.

Pickup instructions and appointment details will be provided after the order has been prepared.

Customers are responsible for bringing an appropriate vehicle and safely securing their materials for transportation.

6. Shipping and Delivery Charges

Shipping and delivery charges depend on the order's size, weight, destination, and transportation method.

Applicable charges will be displayed during checkout or provided through a custom shipping quote.

Additional charges may apply to remote destinations, special handling requests, or failed delivery attempts when disclosed and authorized.

Original shipping and delivery fees are generally nonrefundable once the service has been performed.

7. Delivery Scheduling

Local deliveries may require scheduling in advance.

Customers will be contacted when necessary to coordinate an available delivery date or delivery window.

Delivery windows are estimates and may change due to traffic, weather, carrier delays, or other unforeseen circumstances.

Customers must ensure that the delivery location is accessible and that someone is available to receive the order when required.

8. Damaged or Incorrect Shipments

We take care when preparing and packaging orders. However, shipping damage may occasionally occur.

Customers should inspect their orders upon delivery.

If an order arrives damaged, defective, or incorrect, please contact us as soon as possible at sales@mouldinglot.com.

Include:

• Your order number

• A description of the issue

• Photographs of the affected materials

• Photographs of the packaging, if available

For freight shipments, please document visible damage on the delivery receipt whenever possible.

Do not discard damaged materials or packaging until the issue has been reviewed.

Verified shipping damage, defects, or fulfillment errors will be resolved through an appropriate replacement, refund, or other remedy at no additional cost to the customer, as applicable.

9. Lost or Missing Shipments

If tracking information indicates that an order has been delivered but the shipment cannot be located, please contact us.

We may request additional information to assist with a carrier investigation.

MouldingLot will work with the carrier and customer to determine an appropriate resolution in accordance with applicable law.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact information.

If incorrect or incomplete information results in additional transportation charges, redelivery fees, or shipment delays, the customer may be responsible for those additional costs when applicable and authorized.

Please contact us immediately if you need to correct your delivery information.

11. Shipping Delays

Although we make reasonable efforts to meet estimated delivery schedules, delays may occur due to carrier disruptions, severe weather, inventory shortages, holidays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to notify customers of significant delays and provide updated delivery information when available.

Customers retain any cancellation, refund, or other rights required by applicable law.

12. Returns and Refunds

Returns and refunds are governed by our separate Refund Policy.

Customers are encouraged to review the Refund Policy before placing an order, particularly when purchasing oversized, custom-cut, or special-order materials.

13. Contact Information

For shipping questions, delivery scheduling, or order assistance, please contact:

MouldingLot
Operated by Floorlot LLC
Email: sales@mouldinglot.com
Website: www.mouldinglot.com

We appreciate your business and look forward to helping you complete your next project.