MouldingLot Shipping & Refund Policy

Last Updated: October 10, 2026

At MouldingLot, we take pride in providing quality moulding and trim products at competitive prices. We understand that sometimes plans change, and we're committed to making the return process as straightforward as possible.

Shipping & Delivery

We offer local delivery and shipping services depending on product size and destination.

• Local Delivery: Our 16-foot mouldings are available for delivery within designated Southern California service areas.

• Nationwide Shipping: Eligible 8-foot mouldings and accessories can be shipped throughout the contiguous United States.

• Order Processing: Orders are processed during regular business days. Processing and delivery times vary based on product availability, order size, and destination.

• Delivery Fees: Shipping and delivery charges are nonrefundable once an order has been shipped or dispatched.

Customers are responsible for providing accurate shipping and delivery information at checkout.

30-Day Return Policy

We accept returns on eligible products within 30 days of the original purchase date, subject to the following conditions:

• Products must be unused, uninstalled, uncut, and in their original, resellable condition.

• Products must be returned in their original packaging.

• Returns must include all original pieces and components.

• Proof of purchase is required.

• Returns must be authorized by MouldingLot before products are shipped back or brought to our facility.

Products that have been installed, painted, modified, damaged after delivery, or otherwise rendered unsellable are not eligible for a refund.

MouldingLot reserves the right to inspect all returned products before approving a refund.

Nonreturnable Items

The following items are not eligible for return or refund, except where required by law or in cases of verified damage, defects, or fulfillment errors:

• Custom-cut or specially modified mouldings

• Special-order or made-to-order products

• Installed, painted, or altered materials

• Products damaged due to improper handling or installation

• Clearance or final-sale items clearly identified as nonreturnable at the time of purchase

Return Shipping & Delivery Costs

Customers are responsible for all return shipping and transportation costs unless the return results from an error made by MouldingLot or a verified product defect.

Original shipping, freight, and local delivery charges are nonrefundable once the service has been performed.

For orders shipped using freight carriers, customers are responsible for arranging and paying for return freight unless otherwise authorized by MouldingLot.

We strongly recommend using a trackable shipping service and properly packaging returned materials to prevent damage during transportation.

Refunds

Once your returned merchandise has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

• Refunds will be issued to the original payment method.

• Refunds will generally be processed within 5–7 business days after approval.

• Additional processing time may be required by your bank or payment provider.

• Original shipping and delivery charges will not be refunded unless required by law or otherwise approved by MouldingLot.

Products returned in unsellable condition may be denied a refund.

Damaged, Defective, or Incorrect Items

We carefully prepare orders to minimize shipping damage. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged or incorrect products

• Photographs of the original packaging, if applicable

For freight deliveries, please inspect the shipment upon arrival and note any visible damage on the delivery receipt whenever possible.

Once the issue has been reviewed and verified, MouldingLot will arrange an appropriate replacement, refund, or other resolution at no additional cost to you, as applicable.

Please do not discard damaged products or packaging until we have reviewed your claim.

Order Cancellations

Orders may be canceled before they have been processed for shipment or scheduled for delivery.

Once an order has shipped, been dispatched, or entered custom production, cancellation may no longer be possible.

Please contact us as soon as possible if you need to make changes to or cancel your order.

How to Request a Return

To initiate a return, contact our customer service team with your order number and reason for return.

Email: sales@mouldinglot.com

Returns must be approved before merchandise is sent back. Unauthorized returns may be refused.

Our team will provide instructions for eligible returns.

Contact Us

If you have questions about our shipping, returns, or refund policy, please contact:

MouldingLot
Operated by Floorlot LLC
Email: sales@mouldinglot.com
Website: www.mouldinglot.com

We appreciate your business and look forward to helping you with your next project.

This policy does not limit any rights or remedies available to customers under applicable law.